{"id":339,"date":"2026-01-23T03:59:24","date_gmt":"2026-01-23T03:59:24","guid":{"rendered":"https:\/\/cloudycake.site\/?page_id=339"},"modified":"2026-02-23T03:08:47","modified_gmt":"2026-02-23T03:08:47","slug":"chinh-sach-doi-tra","status":"publish","type":"page","link":"https:\/\/cloudycake.site\/index.php\/chinh-sach-doi-tra\/","title":{"rendered":"Ch\u00ednh S\u00e1ch \u0110\u1ed5i Tr\u1ea3"},"content":{"rendered":"\n<!DOCTYPE html>\n<html lang=\"vi\">\n<head>\n    <meta charset=\"UTF-8\">\n    <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n    <title>Ch\u00ednh S\u00e1ch \u0110\u1ed5i Tr\u1ea3 &#8211; Cloudy Cake Bi\u00ean H\u00f2a<\/title>\n    <style>\n        :root {\n            --primary-color: #d2691e;\n            --soft-pink: #fce4ec;\n            --text-dark: #4e342e;\n            --bg-cream: #fffaf0;\n        }\n        body {\n            font-family: 'Segoe UI', Roboto, Helvetica, Arial, sans-serif;\n            line-height: 1.7;\n            color: var(--text-dark);\n            max-width: 850px;\n            margin: 0 auto;\n            padding: 30px 15px;\n            background-color: #f8f9fa;\n        }\n        .policy-card {\n            background: #ffffff;\n            padding: 40px;\n            border-radius: 20px;\n            box-shadow: 0 10px 30px rgba(0,0,0,0.08);\n            border: 1px solid #eee;\n        }\n        .header-section {\n            text-align: center;\n            margin-bottom: 40px;\n        }\n        h1 {\n            color: var(--primary-color);\n            font-size: 2rem;\n            text-transform: uppercase;\n            letter-spacing: 1px;\n            margin-bottom: 10px;\n        }\n        .divider {\n            height: 3px;\n            width: 60px;\n            background: var(--primary-color);\n            margin: 0 auto;\n        }\n        h2 {\n            color: #8d6e63;\n            border-left: 4px solid var(--primary-color);\n            padding-left: 15px;\n            margin-top: 30px;\n            font-size: 1.3rem;\n        }\n        ul, ol {\n            padding-left: 25px;\n        }\n        li {\n            margin-bottom: 12px;\n        }\n        .important {\n            color: #c62828;\n            font-weight: 600;\n            text-decoration: underline;\n        }\n        .contact-box {\n            background-color: var(--bg-cream);\n            padding: 25px;\n            border-radius: 12px;\n            margin-top: 40px;\n            border: 1px dashed var(--primary-color);\n        }\n        .contact-box h3 {\n            margin-top: 0;\n            color: var(--primary-color);\n        }\n        footer {\n            text-align: center;\n            margin-top: 40px;\n            font-size: 0.85rem;\n            color: #9e9e9e;\n        }\n        @media (max-width: 600px) {\n            .policy-card { padding: 20px; }\n        }\n    <\/style>\n<\/head>\n<body>\n\n<div class=\"policy-card\">\n    <div class=\"header-section\">\n        <h1>Ch\u00ednh S\u00e1ch \u0110\u1ed5i Tr\u1ea3<\/h1>\n        <div class=\"divider\"><\/div>\n        <p><em>\u00c1p d\u1ee5ng cho kh\u00e1ch h\u00e0ng t\u1ea1i Cloudy Cake &#8211; Chi nh\u00e1nh Bi\u00ean H\u00f2a<\/em><\/p>\n    <\/div>\n\n    <p>T\u1ea1i <strong>Cloudy Cake<\/strong>, ch\u00fang t\u00f4i lu\u00f4n tr\u00e2n tr\u1ecdng s\u1ef1 tin d\u00f9ng c\u1ee7a qu\u00fd kh\u00e1ch. V\u00ec \u0111\u1eb7c th\u00f9 s\u1ea3n ph\u1ea9m l\u00e0 b\u00e1nh t\u01b0\u01a1i kh\u00f4ng ch\u1ea5t b\u1ea3o qu\u1ea3n, ch\u00fang t\u00f4i \u00e1p d\u1ee5ng ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 nh\u01b0 sau:<\/p>\n\n    <h2>1. \u0110i\u1ec1u ki\u1ec7n \u0111\u1ed5i tr\u1ea3 h\u00e0ng<\/h2>\n    <ul>\n        <li>S\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i do quy tr\u00ecnh s\u1ea3n xu\u1ea5t (b\u00e1nh kh\u00f4ng ch\u00edn, c\u00f3 d\u1ecb v\u1eadt, h\u1ecfng v\u1ecb).<\/li>\n        <li>S\u1ea3n ph\u1ea9m b\u1ecb h\u01b0 h\u1ea1i n\u1eb7ng, bi\u1ebfn d\u1ea1ng do qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n c\u1ee7a nh\u00e2n vi\u00ean c\u1eeda h\u00e0ng.<\/li>\n        <li>Giao sai m\u1eabu m\u00e3 ho\u1eb7c k\u00edch th\u01b0\u1edbc so v\u1edbi th\u1ecfa thu\u1eadn khi \u0111\u1eb7t h\u00e0ng.<\/li>\n    <\/ul>\n\n    <h2>2. Th\u1eddi gian ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i<\/h2>\n    <ul>\n        <li>Do s\u1ea3n ph\u1ea9m l\u00e0 th\u1ef1c ph\u1ea9m t\u01b0\u01a1i s\u1ed1ng, qu\u00fd kh\u00e1ch vui l\u00f2ng ki\u1ec3m tra b\u00e1nh ngay khi nh\u1eadn.<\/li>\n        <li>Th\u1eddi gian ph\u1ea3n h\u1ed3i hi\u1ec7u l\u1ef1c: Trong v\u00f2ng <span class=\"important\">02 gi\u1edd<\/span> k\u1ec3 t\u1eeb l\u00fac nh\u1eadn b\u00e1nh th\u00e0nh c\u00f4ng.<\/li>\n    <\/ul>\n\n    <h2>3. H\u00ecnh th\u1ee9c x\u1eed l\u00fd<\/h2>\n    <ol>\n        <li><strong>\u0110\u1ed5i m\u1edbi:<\/strong> Cloudy Cake s\u1ebd s\u1ea3n xu\u1ea5t l\u1ea1i b\u00e1nh m\u1edbi v\u00e0 giao t\u1eadn n\u01a1i mi\u1ec5n ph\u00ed.<\/li>\n        <li><strong>Ho\u00e0n ti\u1ec1n:<\/strong> Ho\u00e0n tr\u1ea3 t\u1eeb 50% &#8211; 100% gi\u00e1 tr\u1ecb \u0111\u01a1n h\u00e0ng (t\u00f9y m\u1ee9c \u0111\u1ed9 l\u1ed7i) qua h\u00ecnh th\u1ee9c chuy\u1ec3n kho\u1ea3n n\u1ebfu kh\u00e1ch h\u00e0ng kh\u00f4ng mu\u1ed1n \u0111\u1ed5i b\u00e1nh m\u1edbi.<\/li>\n    <\/ol>\n\n    <h2>4. C\u00e1c tr\u01b0\u1eddng h\u1ee3p t\u1eeb ch\u1ed1i \u0111\u1ed5i tr\u1ea3<\/h2>\n    <ul>\n        <li>Kh\u00e1ch h\u00e0ng b\u1ea3o qu\u1ea3n b\u00e1nh sai h\u01b0\u1edbng d\u1eabn (\u0111\u1ec3 b\u00e1nh kem ngo\u00e0i n\u1eafng, kh\u00f4ng cho v\u00e0o t\u1ee7 l\u1ea1nh&#8230;).<\/li>\n        <li>B\u00e1nh b\u1ecb h\u01b0 h\u1ecfng do va \u0111\u1eadp sau khi kh\u00e1ch h\u00e0ng \u0111\u00e3 k\u00fd nh\u1eadn h\u00e0ng nguy\u00ean v\u1eb9n.<\/li>\n        <li>S\u1ea3n ph\u1ea9m \u0111\u00e3 b\u1ecb s\u1eed d\u1ee5ng qu\u00e1 1\/4 (25%) kh\u1ed1i l\u01b0\u1ee3ng.<\/li>\n    <\/ul>\n\n    <div class=\"contact-box\">\n        <h3>\ud83d\udccd Th\u00f4ng tin li\u00ean h\u1ec7 h\u1ed7 tr\u1ee3<\/h3>\n        <p>Qu\u00fd kh\u00e1ch vui l\u00f2ng li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp c\u1eeda h\u00e0ng \u0111\u1ec3 \u0111\u01b0\u1ee3c x\u1eed l\u00fd nhanh nh\u1ea5t:<\/p>\n        <strong>C\u1eeda h\u00e0ng Cloudy Cake<\/strong><br>\n        \ud83c\udfe0 \u0110\u1ecba ch\u1ec9: <strong>193 \u0110\u1ed7 V\u0103n Thi, Hi\u1ec7p H\u00f2a (C\u00f9 lao Ph\u1ed1), TP. Bi\u00ean H\u00f2a, \u0110\u1ed3ng Nai<\/strong><br>\n        \ud83d\udcde Hotline: 0xxx.xxx.xxx (C\u1eadp nh\u1eadt s\u1ed1 c\u1ee7a b\u1ea1n)<br>\n        \u23f0 Gi\u1edd l\u00e0m vi\u1ec7c: 08:00 &#8211; 21:00 h\u00e0ng ng\u00e0y\n    <\/div>\n<\/div>\n\n<footer>\n    &copy; 2026 Cloudy Cake &#8211; Bi\u00ean H\u00f2a. B\u1ea3n quy\u1ec1n n\u1ed9i dung thu\u1ed9c v\u1ec1 ti\u1ec7m b\u00e1nh.\n<\/footer>\n\n<\/body>\n<\/html>\n\n\n\n\n<!DOCTYPE html>\n<html lang=\"vi\">\n<head>\n    <meta charset=\"UTF-8\">\n    <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n    <title>Ch\u00ednh S\u00e1ch &#038; B\u00e1o L\u1ed7i &#8211; Cloudy Cake Bi\u00ean H\u00f2a<\/title>\n    <style>\n        :root {\n            --primary: #d2691e;\n            --secondary: #8d6e63;\n            --accent: #ffb74d;\n            --bg: #fffaf0;\n        }\n        body {\n            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;\n            line-height: 1.6;\n            color: #333;\n            max-width: 900px;\n            margin: 0 auto;\n            padding: 20px;\n            background-color: #f4f4f4;\n        }\n        .container {\n            background: #fff;\n            padding: 40px;\n            border-radius: 20px;\n            box-shadow: 0 5px 25px rgba(0,0,0,0.1);\n        }\n        h1, h2, h3 { color: var(--primary); text-align: center; }\n        .divider { height: 2px; background: var(--accent); width: 100px; margin: 10px auto 30px; }\n        \n        \/* Ph\u1ea7n Ch\u00ednh S\u00e1ch *\/\n        .policy-section { margin-bottom: 40px; border-bottom: 1px solid #eee; padding-bottom: 20px; }\n        .important { color: #d32f2f; font-weight: bold; }\n        \n        \/* Ph\u1ea7n Form B\u00e1o L\u1ed7i *\/\n        .report-form {\n            background: var(--bg);\n            padding: 30px;\n            border-radius: 15px;\n            border: 1px solid #ffe0b2;\n        }\n        .form-group { margin-bottom: 15px; }\n        label { display: block; font-weight: bold; margin-bottom: 5px; color: var(--secondary); }\n        input[type=\"text\"], input[type=\"tel\"], textarea, input[type=\"file\"] {\n            width: 100%;\n            padding: 10px;\n            border: 1px solid #ccc;\n            border-radius: 8px;\n            box-sizing: border-box;\n        }\n        textarea { height: 100px; resize: vertical; }\n        .btn-submit {\n            background: var(--primary);\n            color: white;\n            padding: 12px 25px;\n            border: none;\n            border-radius: 25px;\n            cursor: pointer;\n            font-size: 16px;\n            font-weight: bold;\n            width: 100%;\n            transition: background 0.3s;\n        }\n        .btn-submit:hover { background: #a0522d; }\n\n        .address-footer {\n            margin-top: 30px;\n            text-align: center;\n            font-size: 0.9em;\n            color: #777;\n        }\n    <\/style>\n<\/head>\n<body>\n\n<div class=\"container\">\n    <div class=\"header\">\n        <h1>Cloudy Cake Bi\u00ean H\u00f2a<\/h1>\n        <div class=\"divider\"><\/div>\n    <\/div>\n\n    <div class=\"policy-section\">\n        <h2>Ch\u00ednh S\u00e1ch \u0110\u1ed5i Tr\u1ea3<\/h2>\n        <p>Qu\u00fd kh\u00e1ch vui l\u00f2ng ki\u1ec3m tra b\u00e1nh ngay khi nh\u1eadn h\u00e0ng t\u1eeb shipper. N\u1ebfu c\u00f3 v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh, <strong>Cloudy Cake<\/strong> cam k\u1ebft x\u1eed l\u00fd trong v\u00f2ng <strong>2 gi\u1edd<\/strong>.<\/p>\n        <ul>\n            <li><span class=\"important\">L\u01b0u \u00fd:<\/span> Ch\u1ec9 gi\u1ea3i quy\u1ebft khi c\u00f3 \u1ea3nh ch\u1ee5p\/video t\u00ecnh tr\u1ea1ng b\u00e1nh l\u00fac nh\u1eadn.<\/li>\n            <li>Mi\u1ec5n ph\u00ed \u0111\u1ed5i m\u1edbi 100% n\u1ebfu l\u1ed7i do s\u1ea3n xu\u1ea5t ho\u1eb7c v\u1eadn chuy\u1ec3n c\u1ee7a shop.<\/li>\n        <\/ul>\n    <\/div>\n\n    <div class=\"report-form\">\n        <h3>\ud83d\udccd Form B\u00e1o C\u00e1o S\u1ef1 C\u1ed1 B\u00e1nh<\/h3>\n        <p style=\"text-align: center; font-size: 0.9em;\">(Vui l\u00f2ng \u0111i\u1ec1n th\u00f4ng tin b\u00ean d\u01b0\u1edbi, ch\u00fang t\u00f4i s\u1ebd g\u1ecdi l\u1ea1i ngay)<\/p>\n        \n        <form id=\"cakeReportForm\">\n            <div class=\"form-group\">\n                <label>H\u1ecd v\u00e0 t\u00ean kh\u00e1ch h\u00e0ng:<\/label>\n                <input type=\"text\" placeholder=\"Nh\u1eadp t\u00ean c\u1ee7a b\u1ea1n\" required>\n            <\/div>\n\n            <div class=\"form-group\">\n                <label>S\u1ed1 \u0111i\u1ec7n tho\u1ea1i \u0111\u1eb7t h\u00e0ng:<\/label>\n                <input type=\"tel\" placeholder=\"V\u00ed d\u1ee5: 0912xxx\" required>\n            <\/div>\n\n            <div class=\"form-group\">\n                <label>T\u00ecnh tr\u1ea1ng b\u00e1nh h\u01b0 h\u1ecfng:<\/label>\n                <textarea placeholder=\"M\u00f4 t\u1ea3 chi ti\u1ebft (v\u00ed d\u1ee5: B\u00e1nh b\u1ecb n\u00e1t, giao sai v\u1ecb, c\u00f3 m\u00f9i l\u1ea1...)\"><\/textarea>\n            <\/div>\n\n            <div class=\"form-group\">\n                <label>H\u00ecnh \u1ea3nh minh ch\u1ee9ng (ch\u1ee5p l\u00fac nh\u1eadn b\u00e1nh):<\/label>\n                <input type=\"file\" accept=\"image\/*\" multiple>\n            <\/div>\n\n            <button type=\"button\" class=\"btn-submit\" onclick=\"alert('C\u1ea3m \u01a1n b\u1ea1n! Cloudy Cake s\u1ebd li\u00ean h\u1ec7 x\u1eed l\u00fd ngay l\u1eadp t\u1ee9c.')\">\n                G\u1eecI Y\u00caU C\u1ea6U H\u1ed6 TR\u1ee2\n            <\/button>\n        <\/form>\n    <\/div>\n\n    <div class=\"address-footer\">\n        <p>\ud83c\udfe0 \u0110\u1ecba ch\u1ec9: <strong>193 \u0110\u1ed7 V\u0103n Thi, Hi\u1ec7p H\u00f2a, Bi\u00ean H\u00f2a, \u0110\u1ed3ng Nai<\/strong><\/p>\n        <p>\u00a9 2026 Cloudy Cake &#8211; V\u1ecb ngon t\u1eeb m\u00e2y tr\u1eddi<\/p>\n    <\/div>\n<\/div>\n\n<\/body>\n<\/html>\n\n","protected":false},"excerpt":{"rendered":"<p>Ch\u00ednh S\u00e1ch \u0110\u1ed5i Tr\u1ea3 &#8211; Cloudy Cake Bi\u00ean H\u00f2a Ch\u00ednh S\u00e1ch \u0110\u1ed5i Tr\u1ea3 \u00c1p d\u1ee5ng cho kh\u00e1ch h\u00e0ng t\u1ea1i Cloudy Cake &#8211; Chi nh\u00e1nh Bi\u00ean H\u00f2a T\u1ea1i Cloudy Cake, ch\u00fang t\u00f4i lu\u00f4n tr\u00e2n tr\u1ecdng s\u1ef1 tin d\u00f9ng c\u1ee7a qu\u00fd kh\u00e1ch. V\u00ec \u0111\u1eb7c th\u00f9 s\u1ea3n ph\u1ea9m l\u00e0 b\u00e1nh t\u01b0\u01a1i kh\u00f4ng ch\u1ea5t b\u1ea3o qu\u1ea3n, ch\u00fang t\u00f4i \u00e1p [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-339","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cloudycake.site\/index.php\/wp-json\/wp\/v2\/pages\/339","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudycake.site\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cloudycake.site\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cloudycake.site\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudycake.site\/index.php\/wp-json\/wp\/v2\/comments?post=339"}],"version-history":[{"count":3,"href":"https:\/\/cloudycake.site\/index.php\/wp-json\/wp\/v2\/pages\/339\/revisions"}],"predecessor-version":[{"id":462,"href":"https:\/\/cloudycake.site\/index.php\/wp-json\/wp\/v2\/pages\/339\/revisions\/462"}],"wp:attachment":[{"href":"https:\/\/cloudycake.site\/index.php\/wp-json\/wp\/v2\/media?parent=339"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}